Frequently Asked Questions

Here you will find answers to many of the most frequently asked questions related to traveling  in Cambodia and your stay at The White Rabbit.

Updated 1/21/2015

The White Rabbit

  1. How do I get to The White Rabbit?
  2. What forms of payment do you accept?
  3. Is there free WiFi?
  4. What’s the best way to make a booking?
  5. When is check-in and check-out?
  6. What are your opening hours?
  7. Is there a curfew?
  8. Do you provide a towel/linen?
  9. Do you sell bus tickets?

General Questions about Cambodia

  1. What’s the deal with the Visa?
  2. What are the options for transportation from Phnom Penh?
  3. How do I bargain at the markets?

Phnom Penh

  1. What is there to do in Phnom Penh?
  2. What are the best ways to get around the city?

The White Rabbit

How do I get to The White Rabbit?

The best way to get to the white rabbit is either by moto, tuk tuk, or taxi.  If you are coming from the airport there are taxis available for $11.  There is a booth in the arrival terminal where you can pay for the taxi fair, and you simply show the receipt to the taxi driver outside.  Tuk tuks are also available for about $8 but you will have to find them just outside of the airport lined up on the road.  If you are arriving by bus then you will probably have to settle for a tuk tuk or moto driver.  Depending on which bus station you arrive at the cost should be $2-$3.  Either way, have the driver call us at 023 223 170 and our staff can give them directions.

What forms of payment do you accept?

We accept Cash only, either in Riel or US Dollars.  It can be difficult to find places that accept credit cards in Cambodia at the moment, but the banking situation is continuing to improve.  There are plenty of ATM’s available throughout Phnom Penh and Cambodia.

Is there free WiFi?

Yes, WiFi is free.  Just ask the staff for the password.

What’s the best way to make a booking?

You can make a booking directly with us by clicking HERE.  It’s free so no fees or deposits.  Just let us know what time you are arriving and give us as much contact information as possible.  We are also on Hostelworld and Hostelbookers but they require a ‘deposit.’

When is check-in and check-out?

Check-In is at 1PM and we ask our guests to please Check-Out by 11AM.  This gives our cleaners time to prepare the rooms for the new guests.  If you are leaving before 7:30AM please setting your bill the night before.

What are your opening hours?

We are open from 7AM-11PM everyday and our kitchen closes at 9:30PM.

Is there a curfew?

There is no curfew at The White Rabbit, but we do shut the gate at 11PM.  If you get back late just knock on the door and one of our staff will let you in.

Do you provide a towel/linen?

Towels and linen are provided but we do ask a $1 deposit for the key and a $5 deposit for the towel.  When you check-out return the towel and/or key and we will refund your deposit.

Do you sell bus tickets?

Yes, we sell bus tickets to destinations throughout Cambodia and to Thailand, Vietnam and Laos.  It saves you a trip to the bus station to buy a ticket and most departure times include free pickup from The White Rabbit.


General questions about Cambodia

What’s the deal with the Visa?

When you enter Cambodia either by air or land you will be required to purchase a Visa.  All visas on arrival are for 30 days.  A tourist visa is $25 and an ordinary visa is $30.  Make sure you have a couple passport sized photos or you will have to pay a “fine” of a couple of dollars.  You can extend your tourist visa once and an ordinary visa can be extended indefinitely.

What are the options for transportation from Phnom Penh?

Most people opt for taking a bus when getting around Cambodia.  There are buses available to pretty much every corner of the country and run everyday at many times.  You can also hire private taxis to the most popular destinations.  There are also flights to Siem Reap and Sihanoukville daily.

How do I bargain at the markets?

If you get angry, you lose.  Most people go to the market and the first thing they do is get upset when they are told the price.  “Face” is an important part of Cambodian culture.  Anyone who gets upset “loses face” and shouldn’t expect much respect from the other party.  The best advice on bargaining is to think of it as a fun game.  The price you are quoted is just the starting point, and with a lot of smiling and politeness you will find the price steadily drop to a fair one.


Phnom Penh

What is there to do in Phnom Penh?

The most famous things to do in Phnom Penh are the S21 Genocide Museum, the Killing Fields, Royal Palace, and the riverside area.  There are also plenty of more things to do that are a bit off the beaten path.

What are the best ways to get around the city?

If you are feeling adventurous you can rent a motorbike starting at $5 per day.  Most people though opt to stick with the motodop and tuk tuk drivers.  You can get to most areas of the city for $3 or less on a tuk tuk and it gives you a chance to relax and take in the experience that is Phnom Penh.

UPDATE 1/21/2015:

There is now a public bus system in Phnom Penh!  There are 3 bus lines currently running around the city and there is a bus stop just at the end of the street that The White Rabbit is located on.  The fair is 1500 Riel (~$0.35).  Check the map below to see the Monivong bus route near Rabbit which can take you north to Central Market or South near the Russian Market!